FAQ
Booking, payment, tracking, support, and operator-readiness questions in one place.
Regent Transfers provides pre-booked journey enquiries and booking support — we do not accept street hail or rank bookings. A journey is only confirmed when an appropriately licensed operator accepts it.
Yes. The booking flow supports transparent fare estimates with base, distance, time, waiting, airport, Congestion Charge, ULEZ, parking, and vehicle-class components.
Yes. When booking an airport journey you can enter your flight number and terminal notes. Our team monitors arrivals and adjusts your pickup time if your flight is delayed.
Yes. Bookings can be cancelled online up to 24 hours before the scheduled pickup time. For cancellations within 24 hours, please contact our support team directly and we will review your request.
Yes. Once your driver is on the way you can track the journey status through your booking reference on the Track Booking page. You will also receive a notification when your driver is approaching.
Yes. Operators should provide active licence, operating centre, fleet, driver, fare, support, and compliance details before taking live bookings.
Yes. Card payment flows use Stripe, and payment records are linked back to booking references for operator review.
Yes. During booking you can request a child seat, booster seat, or wheelchair-accessible vehicle. These requests are confirmed by the operator before dispatch. If you have specific accessibility needs, please also mention them in the notes field or contact our support team.
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